The Neighborhoods Of White Lake – White Lake

Negative Reviews:

• Several complaints about the facility being understaffed, leading to inadequate care, including failure to change undergarments, bathe residents, or provide timely medication.
• Reports of unclean conditions, such as rooms and bathrooms not being cleaned regularly.
• Instances of poor staff attitudes, with some staff members appearing indifferent or unresponsive to residents' needs.
• Concerns over the handling of medications and the lack of communication with residents' primary healthcare providers.
• One resident was dropped during a transfer, resulting in a hospital stay.
• Emergency systems like call buttons reportedly not functioning properly.
• Complaints about the quality and timeliness of meals served.

Positive Reviews:

• Praise for the physical layout of the facility, including private rooms and shared common areas designed to create a home-like atmosphere.
• Appreciation for the therapy team and the quality of rehabilitation services provided.
• Several reviewers noted caring and attentive staff, highlighting instances of going above and beyond for residents and their families.
• Positive remarks about the facility's cleanliness and maintenance.
• Some families experienced excellent care and support, particularly praising the efforts made to engage residents in activities during COVID-19 restrictions.

Mixed Reviews:

• While some reviewers had positive experiences with the therapy department and certain staff members, they also reported significant issues with other aspects of care and facility management.
• One reviewer noted a great experience with therapy but had concerns about aides and medical staff.

General Observations:

• The facility has received a wide range of feedback, from highly positive to severely negative, indicating variability in the quality of care and experiences.
• Prospective residents and their families are advised to consider both the positive aspects and the reported issues when making decisions about care.