The Montebello On Academy

The Montebello senior living facility has received a variety of reviews from residents, their families, and service providers. Positive feedback highlights the caring and professional staff, with specific commendation for their responsiveness, kindness, and the high level of assistance provided. Many reviewers appreciate the facility's cleanliness, the quality of food, and the overall supportive environment. The staff, including the executive director and other key personnel, are praised for their dedication to resident safety, especially during the COVID-19 pandemic, and for going above and beyond in celebrating residents' special occasions.

However, some reviews express concerns about management and the handling of COVID-19 protocols, with one particular case mentioning a lack of transparency and negligence that allegedly led to a resident contracting COVID-19. Another review noted the dining area's seating as being too small and restrictive. Despite these criticisms, many families and residents feel that The Montebello offers a pleasurable living experience, citing the beautiful campus, the variety of activities, and the sense of community among residents.

Overall, while most feedback is positive, reflecting satisfaction with the facility's staff, amenities, and care, there are significant concerns regarding management practices and health safety measures that prospective residents and their families may want to consider.