The Mission At Agua Fria

Positive Aspects Highlighted by Reviewers:

• Initial impressions of the facility were very positive, with friendly staff, outstanding food, and fantastic care.
• Some reviewers noted the facility as beautiful, clean, and engaging with activities like Bingo.
• Particular staff members, including an Executive Director and med-tech, received praise for their dedication and care.
• Residents are treated well, with a sense of extended family and community among residents and staff.
• Special mentions of efforts to go above and beyond in care, including handling medication issues efficiently.

Negative Aspects Highlighted by Reviewers:

• Changes in management have led to a decline in service quality, including issues with staff turnover, resident care, and activities.
• Incidents of unprofessional behavior by management and staff, including yelling at staff in front of visitors.
• Concerns over resident safety and care, including delayed assistance and medication theft.
• Disappointment with the reduction in activities and the absence of an activities director post-COVID.
• Some reviewers experienced or observed rudeness from staff and a lack of care, leading to considerations of moving residents elsewhere.

Mixed Reviews:

• While some reviewers express satisfaction and recommend the facility based on their or their loved ones' experiences, others strongly advise against it due to observed or experienced issues.
• The facility has undergone multiple management changes, which have had varying impacts on the quality of service and care.