The Medical Resort At Woodlands

Positive Feedback:

• Staff members express pride in their work, especially in providing Covid recovery and skilled nursing care.
• Facility described as beautiful, with a change in leadership positively impacting the atmosphere.
• High praise for the therapy team and the hands-on approach of the administrator.
• Efforts to boost morale among staff and residents are noted, with a focus on teamwork and going the extra mile.
• Residents and their families report excellent care, including effective wound care, delicious food, and attentive staff.
• Facility cleanliness and professional, helpful nursing staff highlighted, with a commendable patient to nursing ratio.
• Management and staff described as warm, welcoming, and knowledgeable, providing compassionate and individualized care.

Negative Feedback:

• Some reports of inadequate care, including neglect and abuse, leading to severe health consequences.
• Concerns about the denial of necessary medical treatments and rehabilitation opportunities.
• Communication issues cited, including lack of coordination and failure to administer prescribed medications properly.
• A review criticizes the professionalism and demeanor of an administrator, questioning their competence.

Mixed Feedback:

• While many reviews praise the facility and staff, a few recount experiences of poor care and management issues.
• The facility is generally well-regarded for its aesthetics, cleanliness, and the quality of its care team.
• However, the severity of the negative experiences shared by some cannot be overlooked and suggests areas for improvement.