The Lodge At Riverton

Many reviewers have expressed gratitude towards the staff and management at the Lodge, highlighting the compassionate and professional care provided to residents. The views of the mountains and the warm, family atmosphere are frequently mentioned as positive aspects. The new management, specifically Chad and Paula, have been praised for their efforts in improving the facility and ensuring that residents' individual needs are met.

Activities and amenities, such as an on-site barber, theater, and ice cream parlor, contribute to the residents' enjoyment and fulfillment. The activities coordinator, Brittany, has been singled out for her dedication to making residents happy. The cleanliness of the facility and the quality of the food have also received positive comments.

However, there are serious concerns raised by some reviewers regarding staffing levels, emergency response, and overall management. Complaints include insufficient staff to care for the number of residents, inadequate supplies for cleaning, and issues with transportation for medical care. These issues have led to dissatisfaction among some residents and their families, with one reviewer stating that the level of care and luxury promised was not delivered.

Despite these criticisms, many staff members find the Lodge a wonderful place to work, citing good management and a friendly atmosphere. Yet, there are negative remarks about customer service from specific individuals, with accusations of rudeness and dishonesty.

In summary, while many aspects of the Lodge are praised, particularly the staff's care and the facility's amenities, there are significant concerns about management practices, staffing, and the fulfillment of care promises that potential residents and their families should consider.