The Lodge at Bridgemill

Positive Reviews:

• Guidance and support from staff, particularly in finding independent living options, are highly praised for their expertise, care, and attentiveness.
• Residents enjoy a variety of amenities and activities, including a pool, exercise room, movie theater, dining room, salon, games, entertainment, and raised garden beds.
• The community is described as "homey," with great food and opportunities for residents to stay engaged through wonderful activities.
• Staff members are noted for their genuine care, creating a large family atmosphere within a caring community.
• Residents appreciate the mix of independence and support, with personal attention from warm, friendly staff.
• The leasing process and move-in experience are smooth, with staff being responsive and helpful throughout.
• The community's grounds are beautifully maintained, and the restaurant offers quick service and great food.

Negative Reviews:

• Concerns about the lack of concierge service at night, which was previously advertised but discontinued without notice.
• Residents have expressed disappointment with the declining concierge service and the lack of around-the-clock security as promised.
• There are complaints about the quality and portion sizes of the food in the restaurant, as well as charges for attending holiday functions.
• Some residents are dissatisfied with the management's responsiveness to their concerns and the delay in updating furniture.

Overall:

The Lodge at Bridgemill receives a mix of positive and negative reviews. While many praise the community for its caring staff, engaging activities, and beautiful environment, others express concerns about security, concierge services, and management responsiveness. Prospective residents are encouraged to visit and speak with current residents to get a comprehensive understanding of the community.