The Lenox On The Lake

Positive Reviews:

• Many reviewers praise the staff for being pleasant, friendly, and professional.
• Several reviews highlight the cleanliness and beauty of the facility.
• Some families have noted significant improvements in their loved ones' lives since moving to Lenox, mentioning active lifestyles and excellent care.
• The food and dining experience receive compliments for quality and variety.
• Activities and amenities, including entertainment events and outdoor spaces, are appreciated by residents and their families.
• The process of moving in and the support from the marketing director and other staff are frequently mentioned as helpful and accommodating.

Negative Reviews:

• One review describes a very negative experience with management, including disrespectful behavior and concerns about resident care and cleanliness.
• Another review criticizes the management and difficulty in communication, particularly regarding the care of a resident during the COVID-19 pandemic.
• A few reviews express dissatisfaction with the overall experience, mentioning issues like unreturned calls and lack of attention to residents' needs.

Mixed Reviews:

• While many reviews are positive, praising the staff, cleanliness, and resident care, a few reviews raise serious concerns about management and the quality of care.
• The facility is described as beautiful and well-maintained, with a range of activities and good food, but some families have had negative experiences with communication and respect from management.