The Legacy At Noel Manor

Positive Reviews:

• Many reviewers praise the kind, caring, and loving caregivers at The Legacy at Noel Manor, highlighting the warm and welcoming environment for residents.
• Staff members are commended for their attentiveness, knowing each resident's likes, dislikes, and needs, and for making a positive difference in the lives of the residents.
• The facility is described as beautiful, with spacious rooms and common areas, and is noted for its cleanliness and lack of unpleasant odors.
• Activities are designed to be engaging and suitable for those with memory care needs, ensuring residents are included and engaged.
• Some reviews mention the sense of community and family among residents, staff, and families, making it feel like home.

Negative Reviews:

• Communication issues are noted, with some family members experiencing difficulty in getting calls returned, especially during crises like COVID.
• Concerns are raised about the safety protocols, with one reviewer recounting an incident where a resident was able to leave the facility unnoticed due to an unlocked door.
• Some staff members are described as unprofessional and rude, with one particular employee being unfavorably compared to a character known for cruelty.
• There are allegations of poor management and staff behavior, including not following protocols or policies, and concerns about verbal, mental, and physical abuse.

Mixed Reviews:

While many reviews highlight the compassionate care and beautiful environment of The Legacy at Noel Manor, there are serious concerns about safety, communication, and staff behavior that potential residents and their families should consider.