The Legacy At Liberty Ridge

Positive Reviews:

• Legacy at Liberty Ridge and other facilities mentioned provide a warm, loving environment for individuals with Dementia or Alzheimer's, with engaging programming.
• Staff members are praised for their care, compassion, and dedication, making residents feel at home and loved.
• Facilities are described as beautiful, clean, and comfortable, allowing for personalization of living spaces.
• Several reviewers highlighted the exceptional care their loved ones received, noting the staff's efforts to go above and beyond in providing comfort and individualized attention.
• Some facilities, under new management, have seen improvements in staffing and care quality, making them recommended places for both residents and potential employees.

Negative Reviews:

• One reviewer experienced difficulties with billing and obtaining a refund after their spouse's passing, advising caution with financial dealings.
• A distressing account was shared about a resident's decline due to inadequate care, leading to a hospital transfer and the resident's eventual passing. The family faced additional stress due to contractual and billing issues.

General Feedback:

• Many reviewers expressed their gratitude towards the staff for their kindness, professionalism, and the genuine care provided to their loved ones.
• The importance of a supportive and compassionate environment for individuals with memory care needs is consistently emphasized across reviews.
• While most feedback is overwhelmingly positive, highlighting the sense of community and the quality of care, there are critical reminders of the importance of clear communication and administrative transparency, especially regarding billing and services.