The Laurels & The Haven In The Village At Carolina Place

Reviews of The Laurels and The Haven senior living communities present a mixed picture, with many praising the staff, activities, and care provided, while others express significant concerns.

• One review criticizes the facility for charging rent while the resident was hospitalized due to COVID-19 contracted at the facility, highlighting a lack of adherence to mask policies by staff.
• Several reviews commend the staff's friendliness, the quality of meals (with dinner being less favored), and the range of activities and special events, noting significant improvements in residents' health and happiness after moving in.
• Positive remarks also focus on the welcoming and attentive nature of the staff, the quality of food, and the community's beautiful campus and environment.
• Concerns are raised about the management changes affecting the handling of COVID-19 protocols and the overall quality of care.
• One particularly negative review outlines a series of unmet promises and neglect, including issues with cleanliness, food quality, and lack of services promised for the price paid.
• However, many reviews highlight the exceptional care, the vibrant social life for residents, and the dedication of the staff, with specific praise for the Sales and Marketing Director's efforts to meet residents' needs.

Overall, while there are heartfelt endorsements of the care and community at The Laurels and The Haven, there are also serious concerns that potential residents and their families may wish to consider.