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The Laurels Of Kent
350 N Center Street, Lowell, MI 49331
For Pricing & Availability
(800) 780-8101To Reach a Resident
(616) 897-8473Estimated Pricing
Price Comparison
The Laurels Of Kent Description
The Laurels Of Kent is a community that offers independent living, assisted living, nursing care, hospice, respite care, skilled nursing and rehabilitation and is about 7.2 miles outside the town of Forest Hills, Michigan and is part of the Laurel Health Care Company network of communities. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 8.2 out of 10 making it the highest rated community in the city out of 2 communities. See more information on reviews.
The Nursing Home at this community has a 1 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Independent Living
Independent living offers seniors the freedom to enjoy their retirement in a supportive community setting, with amenities and activities tailored to their active lifestyle.
View other Independent Living communities in Lowell
Assisted Living
Assisted living offers a supportive community environment with personalized care and assistance for seniors who value their independence but need help with daily activities.
View other Assisted Living communities in Lowell
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Lowell
Skilled Nursing
Skilled nursing provides 24/7 medical care and support by licensed professionals for seniors needing continuous healthcare assistance.
View other Skilled Nursing communities in Lowell
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Experiences:
- One review described a distressing situation where they were initially denied visitation to a family member in hospice care on a weekend, criticizing the level of care and lack of staff attention.
- Complaints about the facility include issues with overcrowding, difficulty accessing meals and medications, and overall poor management, particularly in how staff and residents are treated, including making staff pay back PTO due to policy changes and overburdening CNAs.
- Some reviews simply state it as a "horrible place" or the "worst place to work for," citing a lack of value for employees or residents and a focus on profit over care.
Positive Experiences:
- Several reviews praise the friendly and caring staff, mentioning specific individuals by name for their dedication and excellent care.
- Positive remarks also highlight the facility's cleanliness, the quality of rehab services, and the staff's efforts to go above and beyond for their patients.
- Some reviews share personal stories of family members receiving great care during rehab stays or the smooth transition and good communication during a move-in amidst the COVID-19 pandemic.
- A few individuals shared their personal recovery stories, thanking the facility for helping them live more independently or for providing skilled and compassionate care during hard times.
Mixed Feedback:
- The facility receives a mix of reviews, with some highlighting the excellent care and friendly staff, while others criticize the management practices and care standards.
- Despite the negative reviews, there are numerous accounts of specific staff members providing exceptional care and support to residents and their families.
Reviews
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Health
Services
Activities
Community Amenities
Room Amenities
Dining
Transportation
Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 1
Health inspection rating: 1
Staffing rating: 2
Quality measure rating: 2
Long-term quality measure rating:
2
Short-term quality measure rating:
3
Nursing Home Overview
Participation
date: July 1, 1978
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 153
Total current residents: 90
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 32
Number of
substantiated complaints: 41
Number of payment denials: 1
Number of fines: 5
Total cost of fines: $289940
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-12-01 | 2022-12-16 | F | Smoke Deficiencies | Inspect, test, and maintain automatic sprinkler systems. |
| 2022-12-01 | 2022-12-16 | F | Miscellaneous Deficiencies | Have restrictions on the use of highly flammable decorations. |
| 2022-12-01 | 2022-12-16 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2021-08-26 | 2021-09-28 | E | Smoke Deficiencies | Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system. |
| 2021-08-26 | 2021-09-28 | D | Services Deficiencies | Have properly installed electrical wiring and gas equipment. |
| 2021-08-26 | 2021-09-28 | D | Gas, Vacuum, and Electrical Systems Deficiencies | Ensure proper usage of power strips and extension cords. |
| 2021-08-26 | 2021-09-28 | E | Gas, Vacuum, and Electrical Systems Deficiencies | Have proper medical gas storage and administration areas. |
| 2019-10-22 | 2019-11-19 | E | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2019-10-22 | 2019-11-19 | F | Miscellaneous Deficiencies | To conduct inspection, testing and maintenance of fire doors by qualified individuals. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2022-12-01 | 2023-02-28 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2022-12-01 | 2022-12-23 | D | Resident Rights Deficiencies | Give the resident's representative the ability to exercise the resident's rights. |
| 2022-12-01 | 2023-02-28 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-12-01 | 2022-12-23 | D | Quality of Life and Care Deficiencies | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| 2022-12-01 | 2022-12-23 | G | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2022-12-01 | 2023-02-28 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2022-12-01 | 2022-12-23 | D | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2022-12-01 | 2022-12-23 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2022-12-01 | 2022-12-23 | E | Resident Rights Deficiencies | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| 2022-12-01 | 2022-12-23 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2022-12-01 | 2022-12-23 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-12-01 | 2022-12-23 | D | Resident Assessment and Care Planning Deficiencies | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| 2022-12-01 | 2022-12-23 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2022-06-30 | 2022-07-28 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2022-06-30 | 2022-07-28 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2022-06-30 | 2022-07-28 | E | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2022-06-30 | 2022-07-28 | G | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2022-06-30 | 2022-07-28 | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2022-06-30 | 2022-07-28 | E | Nutrition and Dietary Deficiencies | Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service. |
| 2022-06-30 | 2022-07-28 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-08-25 | 2021-09-28 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2021-08-25 | 2021-09-28 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-08-25 | 2021-09-28 | D | Quality of Life and Care Deficiencies | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| 2021-08-25 | 2021-09-28 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2021-08-25 | 2021-09-28 | D | Quality of Life and Care Deficiencies | Provide routine and 24-hour emergency dental care for each resident. |
| 2021-08-25 | 2021-09-28 | E | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2021-08-25 | 2021-09-28 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-08-25 | 2021-09-28 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2021-08-25 | 2021-09-28 | D | Resident Rights Deficiencies | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| 2021-08-25 | 2021-09-28 | D | Resident Assessment and Care Planning Deficiencies | Ensure services provided by the nursing facility meet professional standards of quality. |
| 2021-08-25 | 2021-09-28 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2021-08-25 | 2021-09-28 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2020-12-16 | 2021-01-15 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-04-20 | 2021-04-30 | J | Quality of Life and Care Deficiencies | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives. |
| 2021-04-20 | 2021-04-30 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-04-20 | 2021-04-30 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate pain management for a resident who requires such services. |
| 2021-04-20 | 2021-04-30 | B | Nursing and Physician Services Deficiencies | Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention. |
| 2021-04-01 | 2021-04-30 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2021-04-01 | 2021-04-30 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2021-04-01 | 2021-04-30 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2021-04-01 | 2021-04-30 | D | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2020-10-15 | 2020-10-19 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2020-09-04 | 2020-09-08 | D | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2020-09-04 | 2020-09-08 | E | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-09-04 | 2020-09-08 | E | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2020-08-06 | 2020-09-01 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2020-08-06 | 2020-09-01 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| 2020-08-06 | 2020-09-01 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2020-08-06 | 2020-09-01 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Respond appropriately to all alleged violations. |
| 2020-08-06 | 2020-09-01 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2020-08-06 | 2020-09-01 | J | Quality of Life and Care Deficiencies | Provide appropriate treatment and care according to orders, resident’s preferences and goals. |
| 2020-08-06 | 2020-09-01 | J | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2020-08-06 | 2020-09-01 | F | Nursing and Physician Services Deficiencies | Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift. |
| 2020-08-06 | 2020-09-01 | G | Pharmacy Service Deficiencies | Ensure that residents are free from significant medication errors. |
| 2019-10-23 | 2019-11-19 | D | Resident Rights Deficiencies | Reasonably accommodate the needs and preferences of each resident. |
| 2019-10-23 | 2019-11-19 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2019-10-23 | 2019-11-19 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2019-10-23 | 2019-11-19 | D | Quality of Life and Care Deficiencies | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| 2019-10-23 | 2019-11-19 | D | Quality of Life and Care Deficiencies | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| 2019-10-23 | 2019-11-19 | E | Pharmacy Service Deficiencies | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| 2019-10-23 | 2019-11-19 | E | Nutrition and Dietary Deficiencies | Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature. |
| 2019-10-23 | 2019-11-19 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2019-10-23 | 2019-11-19 | E | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2017-10-11 | $52,100 |
| 2018-05-25 | $80,976 |
| 2020-08-06 | $53,047 |
| 2020-12-16 | $9,750 |
| 2021-04-01 | $13,504 |
| 2021-04-01 | $20,775 |
| 2021-08-25 | $15,000 |
| 2021-08-25 | $9,750 |
| 2022-06-30 | $203,890 |
Denials
| Denial Date | Payment Denial Days |
|---|---|
| 2017-10-11 | 13 |
| 2020-08-06 | 45 |
What is in the Neighborhood
- The closest city is Forest Hills which is 7.2 miles away and has a population of 25,867 (mid sized town).
- The average income is $80,603, which is high compared to other zip codes.
- Weather
- High Temperature: 74
- Low Temperature: 25
- Average Temperature: 50.1
- Day Breakdown: The area gets 150 days of rain, 57 days of snow and 157 days of sun
- Precipitation: 1.8 inches a year
- The crime rate is 3.75 per 100 people which is average compared to other cities.
- Violent Crime: 1.09 incidents per 100 people
- Property Crime: 1.74 incidents per 100 people
- Drug-Related Crime: 0.15 incidents per 100 people
- The average life expectancy in zip code is 79.67 years old, which is high compared to other zip codes.
- Air Quality: Good Days 129.0, Moderate Days 49.0, Unhealthy for Sensitive Groups Days 4.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Meijer
1.2 miles awayAda Market
6.8 miles awayHarvest Health Foods
7.7 miles awayWalmart Supercenter
8.7 miles awayALDI
9.7 miles awayNone Found
Bus Stations
44th & Brockton
11.1 miles away29th & Lake Eastbrook
11.5 miles awayKentwood Station - Woodland
12.1 miles awayWalma at Kentwood City Hall
13.1 miles awayMercy Health
15.9 miles awayBanks
Chase
6.9 miles awayFifth Third Bank
7.0 miles awayBank of America
8.1 miles awayMacatawa Bank
8.3 miles awayPNC Bank
9.2 miles awayHospitals
Forest View Hospital
10.5 miles awayBlodgett Hospital
13.7 miles awaySparrow Ionia Hospital
14.3 miles awaySpectrum Health Long-Term Care
14.6 miles awayMercy Health Saint Mary's
15.7 miles awayPharmacies
Walgreens
1.1 miles awayLeppinks Pharmacy
12.7 miles awayRite Aid
13.1 miles awayGrand Valley Pharmacist
13.2 miles awayCVS
14.3 miles awayDentists
Flat River Family Dentistry
17.2 miles awayDr. Zachary Pyles, DDS
17.3 miles away616 Dental Studio West Side
17.4 miles awayMansfield Family Dentistry: Dr. Bryton Mansfield DDS
18.4 miles awayRoedema Kenneth J DDS
18.5 miles awayParks
Creekside Park
0.1 miles awayRichards Park
0.4 miles awayStoney Lakeside Park
0.5 miles awayRecreation Park
0.6 miles awayGrand River Riverfront Park
0.9 miles awayNone Found
Shopping
Centerpointe Mall
11.5 miles awayWoodland Mall
12.0 miles awayFulton Street Farmer’s Market
14.8 miles awayTanger Outlet Mall
18.4 miles awayRiverTown Crossings
20.8 miles awayCulture
Frederik Meijer Gardens Amphitheater
12.3 miles awayMatthews Performing Arts Center
12.9 miles awayLaFontse Gallery
15.2 miles awaySpectrum Theater
16.0 miles awayDog Story Theater
16.0 miles awayRestaurants
Jet's Pizza
2.0 miles awayBricks Pizza
6.1 miles awayThe Gathering Place Restaurant
7.7 miles awayVitale's of Ada
8.0 miles awayMike's Pizzeria and Tavern
8.5 miles awayGet exact pricing & check availability
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