The Lantern At Morning Pointe Alzheimer’S Center Of Excellence, Frankfort

Positive Reviews:

• Many reviewers highlight the exceptional care provided for loved ones with dementia, emphasizing the ability of residents to thrive due to high-quality care and unique activities.
• Staff members are frequently praised for treating residents like family, ensuring a welcoming and loving environment.
• Several reviews commend specific staff members for their dedication and helpfulness in navigating the process of moving a loved one into the community.
• The working environment is described as welcoming and enjoyable, with a strong sense of community among staff and residents.
• Some reviewers have had long-term positive experiences, considering the community as extended family and praising the cleanliness and caring nature of the staff.

Negative Reviews:

• One review expresses dissatisfaction with the level of care, mentioning issues with cleanliness and assistance with personal hygiene for a resident with dementia.
• Concerns are raised about the honesty and professionalism of the management, with one reviewer detailing their experience of reported issues being ignored or inadequately addressed.
• There are mentions of deceit, lies, and a lack of trust within the management team, leading to a negative working environment and impacting the quality of care.

Overall:

The majority of reviews are positive, focusing on the caring and familial atmosphere for both residents and staff. However, there are significant concerns regarding management practices and the level of care in some instances. Prospective residents and employees may want to consider these mixed reviews when making decisions about the Lantern community.