The Langford of Collierville

The Langford of Collierville has received mixed reviews from residents and their families. Positive feedback highlights the friendliness and responsiveness of staff, the cleanliness of common areas, and engaging activities for residents. Some families have noted improvements in their loved ones' participation and overall well-being due to the attentive care provided by the staff.

However, concerns have been raised regarding staff turnover, including key positions like the Director of Healthcare and Marketing. This has led to challenges in communication with families about important issues such as medication management, billing, and housekeeping services. Some reviews mention the need for better maintenance of individual rooms and adherence to dietary restrictions. There have also been reports of issues with nursing care and medication management, with some residents receiving incorrect medications or not receiving necessary medications at all.

While the community has been described as beautiful with spacious rooms and great amenities, some families have experienced difficulties with the level of care provided, particularly for those with advanced needs. The lack of staff has been noted as a significant problem, affecting the quality of food and the timeliness of services like trash pickup and laundry.

Despite these challenges, many families would still recommend The Langford of Collierville, citing the community's overall value, convenient location, and the positive impact on their loved ones. The community has been praised for its approachability and the willingness of staff to listen to concerns. However, some suggest looking elsewhere due to issues with nursing care and the management of resident needs.