The Landmark

Positive Reviews:

• Landmark and Brookdale Countryside receive high praise for their caring and compassionate staff, with specific mentions of staff members going above and beyond in their duties.
• Residents and their families appreciate the beautiful facilities, cleanliness, and the variety of activities offered, including trips and enriching programs.
• Several reviewers highlight the excellent care and services provided, noting the warm and welcoming environment for both residents and visitors.
• Employees at both Landmark and Brookdale Countryside express pride in their work, citing integrity, compassion, and the opportunity to form meaningful relationships with residents as key aspects of their job satisfaction.
• One reviewer specifically appreciated the helpfulness of staff even when it involved providing information about another assisted living facility.

Negative Reviews:

• Some reviews criticize Landmark for being understaffed, having unsafe working conditions, and focusing too much on profit.
• There are complaints about poor communication, lack of staff responsiveness, and inadequate safety measures, including unsecured doors and lack of motion detectors in rooms.
• One review mentions a resident's prolonged wait for transport back to Landmark from a hospital, highlighting a lack of care and compassion from the administration and nursing staff.
• Concerns are raised about the living conditions, with one reviewer mentioning a bed bug issue as indicative of neglect.

Mixed Reviews:

• While many reviews praise the staff and facilities of Landmark and Brookdale Countryside, some express serious concerns about safety, staffing, and management practices.
• The quality of care and resident satisfaction seem to vary, with some families experiencing excellent service and others facing challenges that impact their loved ones' well-being.