The Landings At Norcross

The reviews for The Landings at Norcross offer a mixed perspective on the facility's services, management, and staff. Some reviewers have expressed dissatisfaction with the facility's management and policies, particularly regarding the handling of emergencies and resident care. Concerns were raised about the responsiveness to emergency call lights, with reports of delays and neglect, and the facility's approach to managing residents with specific needs. Additionally, there were complaints about the lack of communication regarding policy changes and the professional conduct of some management staff.

On the other hand, many reviews highlight positive experiences, praising the care and attention provided by the staff. The hands-on support staff, activities director, and nursing staff received commendations for their outstanding service. The facility was also noted for its cleanliness, wide range of activities, and the loving nature of the staff. Several reviewers mentioned the seamless and stress-free transition to assisted living facilitated by the team, even during the challenging times of COVID-19. The community environment was described as wonderful, clean, and professional, with a unique and fantastic nature.

Some reviews specifically appreciated the efforts made by the staff to make residents feel loved and cared for, mentioning personal stories of how family members were treated during their stay. The food was described as being cooked with love, and the overall atmosphere as cheerful and reassuring. The staff's attentiveness and personable nature were highlighted, with some reviewers feeling at peace knowing their loved ones were in good hands.

However, there were also calls for improvement, particularly in training staff to respond to emergencies promptly and ensuring the functionality of emergency call systems. The need for better supervision of staff to prevent neglect and ensure the fulfillment of promised services was also mentioned. Some reviewers expressed a desire for the facility to be managed differently, suggesting that a change in management could improve the quality of care provided.

Overall, while there are areas for improvement, many families have had positive experiences with The Landings at Norcross, citing the caring nature of the staff and the quality of care provided as reasons for their satisfaction.