The Landing At Saco Bay

The Landing at Saco Bay has received a mix of reviews from residents, their families, and staff. Many have praised the facility for its beautiful environment, well-prepared meals, and a full schedule of varied activities, highlighting the positive impact on residents' behavior and overall well-being. Families have expressed relief and gratitude for the attentive and respectful care provided to their loved ones, noting the facility's efforts to create a homey and community-oriented atmosphere. The staff's dedication to ensuring residents feel safe and part of the community has been particularly appreciated, with many staff members sharing personal experiences with dementia, further increasing trust and compassion.

However, there have been serious concerns raised about neglect and the quality of care. One review mentioned a distressing incident where a resident suffered a broken hip without prompt attention or communication, alongside observations of poor hygiene and staff distracted by personal devices. Another review criticized the management and work environment, citing a high staff turnover rate, neglectful practices, and a toxic atmosphere that undermines the quality of care.

Despite these criticisms, others have highlighted the facility's convenient location, family-oriented activities, and open communication, which have contributed to a positive experience for some families. The facility's efforts to engage residents through bingo, animal therapy, and family events have been well-received, with special mention of the welcoming and helpful nature of the staff.

In summary, while The Landing at Saco Bay has been lauded for its caring staff, beautiful setting, and engaging activities, there are significant concerns about neglect, management, and the overall quality of care that need to be addressed.