The Kensington

The Kensington in Walnut Creek receives mixed reviews, with many highlighting its caring staff and beautiful surroundings, while others express concerns over management and care quality.

• One reviewer praises The Kensington for its extended family atmosphere, beautiful gardens, and the grand dining room, noting the positive impact on their mother's well-being.
• A critical review warns against moving in, citing inadequate staffing, poor food quality, and minimal care.
• A resident expresses satisfaction with the variety of activities and the sense of community among the women at The Kensington.
• An update from a previously positive review expresses disappointment due to management changes, remodels, and a decline in care quality, despite praising the memory care staff.
• Visitors and family members describe the community as friendly, polite, and a joy to visit, with special mention of the helpful and comprehensive care team.
• Concerns are raised about the leadership and decision-making affecting resident happiness and care quality.
• Positive feedback includes the community's friendly atmosphere, amazing staff, and the variety of activities tailored to residents' interests.
• One review mentions a pleasant experience during a toastmasters meeting, suggesting it as a potential place for their family member, despite concerns about cost.
• Several reviews commend the staff and management for creating a welcoming and caring environment, with one noting significant improvements in the care unit under new leadership.
• A brief review simply states that residents are well-treated.

Overall, The Kensington in Walnut Creek garners both praise for its staff, activities, and environment, and criticism concerning management and care aspects, suggesting a need for potential residents and their families to carefully consider their options.