The Kaulbach Assisted Living Center

Positive Reviews:

• Many reviewers praise the caring staff and the quality of care provided at various facilities, highlighting the attention to detail, personalized care, and the warm, welcoming environment.
• Specific staff members and departments receive special thanks for their dedication and professionalism.
• Facilities are described as clean, with comfortable living spaces that resemble studio apartments, and some are noted for their excellent food and the ability to accommodate personal preferences.
• Several families express gratitude for the support and care their loved ones received, mentioning that some facilities felt like family and provided a sense of community and warmth.

Negative Reviews:

• Several reviews criticize the level of staffing, describing some facilities as understaffed, which impacts the quality of care and attention residents receive.
• There are complaints about financial issues, including unexpected charges and perceived financial exploitation.
• Some reviewers report neglect and inadequate care, including serious allegations of medical neglect, lack of responsiveness to residents' needs, and poor management of medications.
• Issues with cleanliness and maintenance are mentioned, including pest infestations and unsanitary conditions in some facilities.
• Communication problems between staff and families are highlighted, with some families feeling ignored or not taken seriously when raising concerns.

Mixed Reviews:

• While some reviewers commend the hard work and dedication of most employees, they also note that not all staff members meet these standards, with some described as lazy or unresponsive.
• There are mixed opinions on the adequacy of staffing levels and the quality of facilities, with some reviewers finding them satisfactory and others seeing room for improvement.