The Inn At Walnut Trail

Negative Reviews:

• Several reviews mention poor pay for staff, comparable to fast food restaurants.
• Concerns about the quality of care, particularly in the memory care unit, with reports of residents being fed "baby food" and lack of engaging activities.
• High staff turnover, including the departure of numerous nurses within a short period.
• Complaints about management, particularly the executive director, being untrustworthy and focused on profit over resident care.
• Allegations of neglect and unprofessional handling of resident care issues, with some families considering legal action.
• Reports of residents with dementia or Alzheimer's being inadequately cared for and potentially being asked to leave due to their needs.

Positive Reviews:

• Several reviewers praise the facility's aesthetics and cleanliness.
• Staff, excluding management in some reviews, are often described as hardworking, caring, and going above and beyond for residents.
• Residents and their families appreciate the variety of food and activities available.
• Some families have had very positive experiences, noting exceptional care and support for their loved ones, including those with Alzheimer’s.
• A particular mention of a staff member going out of their way to assist with a quick move-in process.

Mixed Feedback:

• While some reviews highlight a family-like atmosphere and commend the facility for its care, others warn of a façade that hides underlying issues with management and care quality.
• The facility is both recommended for its environment and staff and criticized for its handling of more complex care needs, such as dementia and Alzheimer's.