The Inn At The Terraces

Positive Reviews:

• Many reviewers praise the welcoming and stimulating environment, highlighting the friendly staff and a wide range of activities available.
• The facility is described as clean, beautifully decorated, and offering a homelike atmosphere with apartment-style living spaces that include living rooms, bedrooms, and kitchen areas.
• Residents and their families appreciate the safety, care, and attention provided by the staff, ensuring all needs are met.
• The dining options receive compliments for their variety, including vegetarian choices, and the overall upscale, cheerful ambiance of the place.
• Additional amenities such as a lake, pools, exercise facilities, and a theater contribute to a fulfilling living experience.
• Some families noted the facility's efforts in accommodating residents during COVID-19, including outdoor visits and providing meals for family members.

Criticisms and Concerns:

• Several reviews mention the high cost of living at the facility, with extra charges for additional services needed by the residents.
• One review expressed dissatisfaction with the size distribution in the apartments, suggesting that the kitchen space could be reduced in favor of larger living areas.
• Communication issues were highlighted, with a family member desiring more timely responses to inquiries.
• Concerns were raised about the high staff turnover, which some believe reflects poorly on the management and stability of the facility.

Unique Situations:

• The facility was commended for its handling of an emergency situation, providing refuge and care for residents evacuated from another senior facility due to a wildfire.