The Inn At Summit Trail

Summary of Reviews:

• Several reviews mention that the facility has beautiful premises and the food is generally good, with some positive comments about the staff being helpful and professional.
• There are mixed feelings about management, with numerous reviews highlighting issues such as unprofessional behavior, lack of upfront communication, especially regarding billing and respite stay criteria, and a perceived lack of support for both employees and residents.
• Concerns were raised about the care quality, including complaints about the handling of resident needs, poor management, and a lack of activities, especially in memory care areas. Reports of staff being dismissive and spending more time on their phones than engaging with residents were also noted.
• Some positive experiences were shared, praising the facility for its caring, respectful, and compassionate staff. The activities offered to residents and the overall cleanliness and appeal of the facility were also commended.
• However, there are serious allegations about the work environment, including claims of management speaking poorly about employees and residents, not taking complaints seriously, and favoritism, which contributed to a high turnover rate.
• A few reviews highly recommend the facility, citing personal positive experiences with the care provided to their family members and the exceptional efforts made by the staff to create a welcoming and homely atmosphere.