The Inn At Coal Ridge

Positive Reviews:

• Many reviewers praise the care, staff, and facilities at the Inn at Coal Ridge, highlighting the excellent food and fun outings.
• Several reviews commend the friendly, hardworking, and compassionate staff, noting that the facility feels like a home and has a great activities department.
• Some families have observed great compassion, good humor from staff, and helpful management, making them feel fortunate to have their loved ones at the Inn.
• Many appreciate the clean and nicely decorated facility, especially the memory unit, and the caring and gentle aides.
• Several reviewers recommend the Inn for its wonderful staff, including the executive director, and the variety of services and activities offered.
• Some reviews highlight the reasonable pricing compared to similar facilities and the accommodating nature of the staff towards residents' needs and concerns.

Negative Reviews:

• A few reviews express concerns about medication errors and poor nursing care, advising vigilance for those with loved ones needing med assist.
• Some reviewers describe the facility as short-staffed, with overworked aides and low morale, advising against placing loved ones there.
• There are mentions of non-appealing food, lack of diverse activities, and a general lack of security and compassion.
• A few reviews suggest that negative feedback may stem from a single dissatisfied family, urging others to form their own opinions.

Mixed Reviews:

• While some reviews criticize the facility for various shortcomings, others argue that no place is perfect and commend the Inn for its efforts to address concerns and improve.
• There is mention of staff training concerns, but also recognition of management's efforts to hire and retain the right kind of staff.

Overall, the Inn at Coal Ridge receives a mix of positive and negative reviews, with many praising the staff and care provided, while others raise concerns about specific aspects of the facility's operation and care quality.