The Independence Houses At Northview

Many reviews highlight the exceptional care and compassion provided by the staff at Independence House, describing them as treating residents like their own family members. The staff's kindness, understanding, and welcoming nature have been consistently praised, making families feel like part of a larger community.

Several reviewers have noted the facility's ability to provide personalized care, with one mentioning significant improvements in their loved one's physical and mental health since moving in. The range of activities, including arts, games, and exercises, alongside the facility's layout, which supports residents' mobility, has been appreciated.

However, some concerns were raised about the difficulty in contacting staff, possibly due to understaffing, and one review mentioned poor collaboration with other skilled providers and unprofessional behavior from a director at a superior location. Despite these issues, the overall sentiment remains positive, with many families expressing gratitude for the care their loved ones receive.

The facility's environment, including its cleanliness, size, and the quality of meals (even when catered from another location), has been highlighted as factors contributing to the satisfaction of residents and their families. The importance of a safe, secure, and engaging environment for residents, especially those with Alzheimer's or dementia, has been emphasized, with many noting improvements in their loved ones' well-being.

While one review described the interior as dark and another had a negative impression of the decor and atmosphere, these were outliers in an otherwise positive set of testimonials. The majority of families would recommend Independence House, citing its staff, activities, and the overall quality of care as reasons for their endorsement.