The Hillcrest Of North Dallas

The Hillcrest of North Dallas has received a mix of reviews from residents and their families. Positive feedback highlights the caring and patient staff, with specific mentions of staff members going above and beyond in their duties, including staying past hours and providing updates on residents' conditions. The therapy team, in particular, has been praised for their exceptional care, helping residents regain mobility and independence. The facility's cleanliness, pleasant environment, and responsive administration have also been commended.

However, there are serious concerns raised by some reviewers, including allegations of neglect, medication errors, theft, and inadequate response to COVID-19, leading to a rapid increase in cases within the facility. Complaints about high staff turnover, poor maintenance, and lack of amenities have been noted. Some reviews describe the facility as dirty, with rude staff, and accuse the administration of incompetence. There are also reports of residents being mistreated and personal items being stolen.

Despite these criticisms, many reviews express satisfaction with the level of care provided, the cleanliness of the facility, and the friendliness of the staff. The facility's aesthetics and the variety of activities available for residents have been positively mentioned. The admissions director and management team have been praised for their dedication to the residents and families, creating a supportive and positive environment.

In summary, while The Hillcrest of North Dallas has received commendation for its staff's friendliness, effective therapy team, and clean environment, it also faces serious allegations of neglect, mismanagement, and inadequate care. Prospective residents and their families are encouraged to consider these reviews carefully.