The Highlands Gracious Retirement Living

The Highlands in Westboro has received a variety of reviews from residents and their families. Many highlight the clean, safe, and caring environment it provides, with a philosophy of supporting residents to "age in place" with dignity. The facility offers three nutritious and tasty meals daily, with a wide range of choices, served by friendly and helpful staff. The apartments and campus are described as spacious, comfortable, and well-maintained, with plenty of interesting activities available for residents.

Some reviews praise the management and staff for their professionalism and caring nature, creating a family atmosphere and ensuring residents feel welcome and supported. The Community Sales Director and managers are noted for their helpfulness in assisting families during the decision-making process.

However, not all feedback is positive. One review criticizes the facility for declining service levels despite annual rent increases, describing the food as substandard and the management as ineffective. Another negative comment mentions a perception of elitism from some managers and residents.

On the other hand, many reviews focus on the positive aspects, such as the beautiful building and grounds, spacious apartments with amenities like balconies and large windows, and a welcoming community that quickly feels like family. The activity coordinator is commended for her dedication to resident happiness, and the facility's cleanliness and adherence to COVID-19 protocols are also mentioned favorably.

Overall, while most reviews are positive, citing a welcoming atmosphere, caring staff, and good facilities, there are some concerns about food quality and management practices. Prospective residents and their families may want to consider these varied experiences when making a decision.