The Highlands

The reviews for this senior living community highlight a range of positive experiences and a few areas for improvement. Many residents appreciate the beautiful campus, the variety of services, and the plethora of activities available, including chorale singing groups, fitness centers, movie theaters, and live music programs. The community is praised for its well-maintained facilities, professional yard work, and house cleaning services, which contribute to an easy and enjoyable living experience.

Residents have had great experiences with the maintenance team, noting quick and efficient service. The memory care unit is described as bright and cheerful, with caring staff. Employees of the community, including servers and management, are commended for their kindness and dedication to putting residents first. The community's response to the COVID-19 pandemic, including organizing vaccination clinics and ensuring residents' safety, has been particularly appreciated.

However, there are mentions of management weaknesses and a need for advocacy for loved ones. One review noted a less than satisfactory experience regarding the level of care for a family member, suggesting some challenges with communication and follow-up. Despite this, the overwhelming majority of feedback is positive, with residents feeling safe, cared for, and part of a vibrant community. The staff's efforts during the pandemic and the sense of community fostered among residents are highlighted as significant strengths.

Overall, the reviews suggest that this senior living community offers a supportive, active, and caring environment for its residents, with a few areas for potential improvement in management and communication.