The Heron Club At Prestancia

Positive Reviews:

• Visitors and family members have praised the Heron Club At Prestancia for its welcoming atmosphere, describing it as feeling like “home”. The staff, including the Director of Sales and the head nurse, were highlighted for their warm greetings and thorough assistance.
• The facility was commended for its cleanliness, the variety of activities available for residents, and the quality of care provided to individuals with specific needs such as Alzheimer's.
• Several reviewers appreciated the effort made by the staff to make new residents feel welcomed and comfortable, noting the red carpet treatment and the caring environment.
• The Heron Club was recommended for its engaging activities, the quality of its facilities, and the professionalism of its staff.

Negative Reviews:

• One review criticized the facility for its handling of a resident with dementia, alleging inadequate care and a lack of proper psychiatric support.
• Concerns were raised about the management under a new company, with complaints about high staff turnover, lack of experienced staff, and a focus on numbers over resident care.
• Issues of insufficient staffing were mentioned, affecting the delivery of contracted care hours and overall staff morale. The hiring standards were also criticized, with claims of discrimination and a lack of ongoing training for employees.
• A former employee described witnessing neglect and a hostile work environment, suggesting that the quality of care had deteriorated, especially during the COVID-19 pandemic.

Mixed Feedback:

• While many reviews highlight the caring nature of the staff and the quality of the facilities, others express serious concerns about management practices, staff qualifications, and the overall standard of care, especially for residents with complex needs.