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The Hermitage Healthcare
383 Mill Street, Worcester, MA 01602
For Pricing & Availability
(800) 780-8101To Reach a Resident
(508) 791-8131Estimated Pricing
Price Comparison
The Hermitage Healthcare Description
The Hermitage Healthcare is a community that offers nursing care and is about 2.6 miles outside Worcester, Massachusetts. Residents who live at the facility are able to choose from a range of studio room layouts.
The community has an average rating of 4.8 out of 10 making it the 31st highest rated community in the city out of 33 communities. See more information on reviews.
The Nursing Home at this community has a 2 star rating out of 5 stars from the Centers for Medicare & Medicaid Services. To see more information from CMS you can check out the report here.
To find information about the surrounding area including weather, crime, health facilities, parks, and more you can explore the neighborhood here.
For pricing & availability call (800) 780-8101
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Care Types at Community
This community offers the following types of care
Nursing Home
Nursing Homes provide a nurturing environment offering round-the-clock care, personalized support, and community activities for seniors needing assistance with daily living.
View other Nursing Home communities in Worcester
Review Summary
The following is an AI generated summary of the reviews of the community from across the web.
Negative Reviews:
- Extremely negative experiences reported, including refusal to send a resident to the hospital when needed, and rude behavior from staff.
- Several reviewers describe the place as terrible, with one mentioning a lack of care and attention to a resident's medical needs.
- Complaints about unprofessional nurses, cleanliness issues, and overall neglect. One reviewer had to personally clean up unsanitary conditions.
- Concerns about safety and hygiene, including shared bathrooms not being cleaned properly and residents not receiving timely medical care or basic necessities like blankets.
- Reports of staff being rude and unresponsive to residents' needs, with loud buzzers going off without prompt attention.
Positive Reviews:
- One reviewer praises the facility for exceptional care, highlighting the efforts of the social services director, nurses, aides, and activity director in improving their brother's quality of life.
- A brief mention of the place being very good, without further details.
- Positive feedback about Hermitage House, noting caring and compassionate staff, effective OT and PT, and diligent housekeeping despite the building's age.
- Appreciation for the kitchen staff's diligence and attention to residents' dietary needs.
Summary:
Reviews of the facility are mixed, with several reports of neglect, unprofessional behavior, and unsanitary conditions, leading to strong recommendations against placing loved ones here. However, there are also accounts of excellent care, with specific staff members going above and beyond to ensure residents' well-being and comfort. Prospective clients may want to consider these contrasting experiences carefully.
Reviews
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Information from Centers for Medicare & Medicaid Services
Nursing Home Ratings
Overall rating: 2
Health inspection rating: 2
Staffing rating: 3
Quality measure rating: 3
Long-term quality measure rating:
3
Short-term quality measure rating:
4
Nursing Home Overview
Participation
date: Jan. 1, 1967
Ownership type: For Profit
Provider
type: Medicare and Medicaid
Nursing home capacity: 101
Total current residents: 90
Facility is located in a hospital: No
Automatic sprinkler system: Yes
Resident and family council: Resident
Facility Incident, Complaints and Fines
Number of
facility
incidents: 0
Number of
substantiated complaints: 0
Number of payment denials: 0
Number of fines: 4
Total cost of fines: $85172
The Centers for Medicare & Medicaid Services give each Nursing Home a Star Rating from 1-5 with 5 being the highest.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services gather information about the number of hours of care provided on average to each resident each day by staff as well as the turnover of staff.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around emergency department and hospital visits for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around quality measures for residents of Nursing Homes.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointThe Centers for Medicare & Medicaid Services tracks information around COVID-19 vaccination rates of Nursing Home residents and staff members.
The graph below shows information from this Nursing Home as well as State and National averages over time.
Use the dropdown below to view each data pointHealth and Fire Safety Deficiencies
The Center for Medicare and Medicaid report health and fire safety deficiencies. Some of these deficiencies are more severe than others. The following table shows different levels of severity.
| Scope | |||
|---|---|---|---|
| Severity of Deficiency | Isolated | Pattern | Widespread |
| Immediate jeopardy to resident health or safety | J | K | L |
| Actual harm that is not immediate jeopardy | G | H | I |
| No actual harm with potential for more than minimal harm that is not immediate jeopardy | D | E | F |
| No actual harm with potential for minimal harm | A | B | C |
Fire Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-01-27 | 2023-02-17 | F | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2023-01-27 | 2023-02-17 | F | Services Deficiencies | Install properly constructed and protected linen or trash chutes. |
| 2023-01-27 | 2023-02-17 | F | Miscellaneous Deficiencies | Have simulated fire drills held at unexpected times. |
| 2021-04-28 | 2021-05-15 | F | Egress Deficiencies | Keep aisles, corridors, and exits free of obstruction in case of emergency. |
| 2021-04-28 | 2021-05-15 | F | Smoke Deficiencies | Ensure smoke barriers are constructed to a 1 hour fire resistance rating. |
| 2021-04-28 | 2021-05-15 | F | Miscellaneous Deficiencies | Provide properly sized and located linen or trash receptacles. |
Health Safety Deficiencies
| Survey Date | Correction Date | Letter | Category | Description |
|---|---|---|---|---|
| 2023-01-19 | 2023-02-17 | D | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2023-01-19 | 2023-02-17 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2023-01-19 | 2023-02-17 | E | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2023-01-19 | 2023-02-17 | D | Quality of Life and Care Deficiencies | Provide enough food/fluids to maintain a resident's health. |
| 2023-01-19 | 2023-02-17 | D | Quality of Life and Care Deficiencies | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| 2023-01-19 | 2023-02-17 | D | Pharmacy Service Deficiencies | Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures. |
| 2023-01-19 | 2023-02-17 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2023-01-19 | 2023-02-17 | D | Administration Deficiencies | Provide timely, quality laboratory services/tests to meet the needs of residents. |
| 2023-01-19 | 2023-02-17 | D | Nutrition and Dietary Deficiencies | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| 2023-01-19 | 2023-02-17 | F | Administration Deficiencies | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly |
| 2023-01-19 | 2023-02-17 | F | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2023-01-19 | 2023-02-17 | F | Infection Control Deficiencies | Implement a program that monitors antibiotic use. |
| 2023-01-19 | 2023-02-17 | F | Infection Control Deficiencies | Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home. |
| 2023-01-19 | 2023-02-17 | E | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2023-01-19 | 2023-02-17 | F | Infection Control Deficiencies | Report COVID19 data to residents and families. |
| 2023-01-19 | 2023-02-17 | E | Infection Control Deficiencies | Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status. |
| 2021-04-14 | 2021-05-14 | B | Resident Rights Deficiencies | Honor the resident's right to manage his or her financial affairs. |
| 2021-04-14 | 2021-05-14 | G | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| 2021-04-14 | 2021-05-14 | E | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Not hire anyone with a finding of abuse, neglect, exploitation, or theft. |
| 2021-04-14 | 2021-05-14 | D | Freedom from Abuse, Neglect, and Exploitation Deficiencies | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| 2021-04-14 | 2021-05-14 | B | Resident Assessment and Care Planning Deficiencies | Ensure each resident receives an accurate assessment. |
| 2021-04-14 | 2021-05-14 | D | Resident Assessment and Care Planning Deficiencies | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| 2021-04-14 | 2021-05-14 | D | Quality of Life and Care Deficiencies | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| 2021-04-14 | 2021-05-14 | D | Administration Deficiencies | Provide timely, quality laboratory services/tests to meet the needs of residents. |
| 2021-04-14 | 2021-05-14 | D | Quality of Life and Care Deficiencies | Provide or obtain dental services for each resident. |
| 2021-04-14 | 2021-05-14 | E | Infection Control Deficiencies | Provide and implement an infection prevention and control program. |
| 2021-04-14 | 2021-05-14 | F | Infection Control Deficiencies | Perform COVID19 testing on residents and staff. |
| 2021-02-26 | 2021-03-12 | D | Administration Deficiencies | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. |
| 2021-02-26 | 2021-03-12 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2019-04-02 | 2019-05-16 | D | Resident Rights Deficiencies | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| 2019-04-02 | 2019-05-16 | D | Resident Rights Deficiencies | Ensure that residents are fully informed and understand their health status, care and treatments. |
| 2019-04-02 | 2019-05-16 | D | Resident Assessment and Care Planning Deficiencies | Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months. |
| 2019-04-02 | 2019-05-16 | E | Resident Assessment and Care Planning Deficiencies | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| 2019-04-02 | 2019-05-16 | E | Quality of Life and Care Deficiencies | Provide activities to meet all resident's needs. |
| 2019-04-02 | 2019-05-16 | D | Quality of Life and Care Deficiencies | Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason. |
| 2019-04-02 | 2019-05-16 | D | Pharmacy Service Deficiencies | Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited. |
| 2019-04-02 | 2019-05-16 | D | Infection Control Deficiencies | Develop and implement policies and procedures for flu and pneumonia vaccinations. |
| 2019-04-02 | 2019-05-16 | E | Environmental Deficiencies | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
Fines
| Fine Date | Fine Amount |
|---|---|
| 2019-03-08 | $7,036 |
| 2021-04-14 | $15,387 |
| 2021-04-14 | $54,720 |
| 2021-04-14 | $56,130 |
| 2021-04-14 | $15,000 |
| 2021-07-26 | $655 |
| 2021-07-26 | $650 |
| 2023-01-19 | $13,000 |
What is in the Neighborhood
- The closest city is Worcester which is 2.6 miles away and has a population of 184,815 (small city).
- The average income is $67,163, which is high compared to other zip codes.
- Weather
- High Temperature: 76
- Low Temperature: 29
- Average Temperature: 51.7
- Day Breakdown: The area gets 135 days of rain, 42 days of snow and 186 days of sun
- Precipitation: 2.0 inches a year
- The median age is 34.9 years old, average compared to other cities.
- 5.09% of the population are Veterans which is a average percentage of Veterans compared to other cities.
- 19.97% of the population are Foreign-born which is a high percentage of Foreign-born compared to other cities.
- The population is 0% American Indian and Alaska Native, 7% Asian, 12% Black or African-American, 18% Hispanic or Latino, and 60% White.
- The crime rate is 4.65 per 100 people which is high compared to other cities.
- Violent Crime: 1.44 incidents per 100 people
- Property Crime: 2.36 incidents per 100 people
- Drug-Related Crime: 0.12 incidents per 100 people
- The average life expectancy in zip code is 79.74 years old, which is high compared to other zip codes.
- Air Quality: Good Days 149.0, Moderate Days 33.0, Unhealthy for Sensitive Groups Days 0.0, Unhealthy Days 0.0, Very Unhealthy Days 0.0, Hazardous Days 0.0
Click the button above to explore the neighborhood
Supermarkets
Big Y
1.4 miles awayShaw's
1.5 miles awaySAVERS
1.5 miles awaySantiago's Market
1.6 miles awayLiving Earth
1.7 miles awayTransportation
Worcester
2.9 miles awayBus Stations
Main St. + Crystal St.
1.7 miles away30 The Trolley Stop
2.8 miles away30
2.8 miles away8/30/31 Grove St/Chadwick St
2.9 miles away8/30/31 Gold Star Blvd/Chadwick St
2.9 miles awayBanks
Bank of America
1.0 miles awaySantander
1.2 miles awayPeople's United Bank
1.2 miles awayTD Bank
1.7 miles awayCommerce Bank
2.0 miles awayHospitals
Fairlawn Rehabilitation Hospital
0.8 miles awayFamily Health Center of Worcester
1.9 miles awaySaint Vincent Hospital at Worcester Medical Center
2.8 miles awayUMass Memorial Medical Center - Memorial Campus
3.1 miles awayAdcare Hospital
3.1 miles awayPharmacies
CVS
1.0 miles awayCVS Pharmacy
1.5 miles awayWalgreens
1.6 miles awayRite Aid
7.4 miles awayDentists
Worcester Pediatric Dental Group
2.3 miles awayLakeside Family Dental
5.2 miles awayDr. William Dennis
7.6 miles awayWellness Dental LLC
13.0 miles awayMaha Family Dental
14.9 miles awayParks
Tettaset Ridge
0.1 miles awayGod's Acre
0.2 miles awayRockwood Field
0.5 miles awayMill Street
0.5 miles awayFowler Brook Gorge
0.7 miles awayPlaces of Worship
Emmanuel Baptist Church
2.3 miles awaySaint Johns Catholic Church
2.9 miles awayOakdale Methodist Church
9.3 miles awayChrist Church
22.4 miles awayFaith United Parish
22.4 miles awayShopping
Tatnuck Mall
1.0 miles awayAuburn Mall
4.1 miles awayThe Shoppes at Blackstone Valley
5.6 miles awaySolomon Pond Mall
13.7 miles awaySturbridge Plaza
15.9 miles awayCulture
Michelson Theater
1.7 miles awayDaniels Theater
1.7 miles awayIndian Amphitheater
2.2 miles awayFranklin Square Salon Gallery
2.5 miles awayHanover Theatre
2.5 miles awayRestaurants
Tatnuck Grille
1.1 miles awayBushel 'N Peck
1.1 miles awaySubway
1.1 miles awayNancy Chang's
1.2 miles awayJoey's Bar & Grill
1.3 miles awayGet exact pricing & check availability
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