The Heritage Tomball

The Heritage senior living community has received a variety of reviews from residents, their families, and staff members. Many highlight the compassionate and attentive care provided by the staff across different levels of living, including Independent Living, Assisted Living, and Memory Care. The community is praised for its welcoming atmosphere, engaging activities, and quality of meals prepared by the chef.

Several reviews commend the staff for their kindness and dedication, particularly in Memory Care, where the staff's genuine relationships with residents are evident. The community's environment is described as cozy, loving, and conducive to thriving in the challenges of aging. Activities and the sense of a larger family are frequently mentioned as key benefits of living at The Heritage.

However, there are concerns regarding the use of disposable masks by kitchen staff for extended periods, which was seen as a health and safety issue. Another review criticized the care quality and management, though it noted improvements with new leadership. Additionally, a complaint was raised about the corporate policy regarding the handling of fees after a resident's passing, suggesting a lack of sensitivity.

Despite these concerns, many reviews express satisfaction with the level of care and the community's atmosphere. The Heritage is described as a place where residents can feel at home, supported by a staff that goes above and beyond to ensure their well-being. The community's activities, including card games and bingo, along with the quality of food and the cleanliness of the facilities, are also positively noted.

Overall, The Heritage receives high marks for its staff's care and the quality of life it offers to its residents, though there is room for improvement in certain operational policies and practices.