The Heritage-Dedicated Memory Care Community

Positive Reviews:

• Staff described as very kind, professional, and amazing, providing outstanding care.
• Facilities like The Heritage praised for good care, especially in memory care units, with residents appearing happy and engaged in a full social calendar.
• Residents have dignity with personal keys to their rooms, which are secure and clean.
• Communication with families is highlighted as excellent, with low staff turnover and a variety of amenities and activities available.
• Some facilities offer private rooms with amenities like kitchenettes, and ensure residents are checked on regularly.

Negative Reviews:

• Instances of unacceptable care, including a facility that was not clean, had bedbugs, and did not provide adequate showers.
• Complaints about facilities being outdated, with one built in 1925 needing renovations.
• Reports of a facility accepting a resident and then quickly determining they were not suitable, without refunding fees and with damage to personal belongings.
• Concerns over residents being neglected, malnourished, and overly medicated in some facilities.
• Some staff described as rude, aggressive, and untrained, with slow response times to care needs.

Mixed Reviews:

• While some facilities are praised for their care and environment, others are criticized for a lack of warmth, engagement, and proper care.
• Food quality and the condition of facilities received mixed feedback, with some finding the food surprisingly good and others criticizing the facility's decor and cleanliness.

Overall, experiences vary significantly across different senior living facilities, with some providing excellent care and environments for residents, while others fall short in cleanliness, staff professionalism, and resident engagement.