The Hearth At Stones Crossing

Positive Reviews:

• Great leadership and a very accommodating environment.
• Excitement about good changes happening under new ownership at Independence Village of Greenwood.
• Appreciation for the care and safety precautions taken during COVID-19, ensuring a safe environment for residents.
• High praise for the staff's friendliness and willingness to help at The Hearth at Stones Crossing.
• Positive experience with Medicaid acceptance and expert care provided in the assisted living section.
• Recognition of the diversity and care provided by The Hearth, highlighting the importance of family-like relationships among staff.

Negative Reviews:

• Concerns about a resident's scabies treatment not being handled properly, affecting both the resident and the nursing staff.
• Reports of staff neglecting patients, understaffing issues, and poor treatment of dietary staff.
• Understaffing leading to missed meals, unattended falls, and poor communication.
• Memory care unit criticized for inadequate care, unclean conditions, and poor nurse to patient ratio.
• Issues with medication administration, security in the memory care unit, and overall lack of proper care.
• Complaints about the facility's handling of financial matters, including difficulty in getting refunds.
• Several negative experiences including poor response to a resident's injury, destroyed laundry, missed medications, and failed medical checks.

Mixed Reviews:

• Some residents and families have had great experiences, praising the care and environment.
• Others have faced significant challenges, including care concerns, staffing issues, and financial disputes.