The Hearth At Greenpoint Senior Living

Positive Reviews:

• Many families report great peace of mind and satisfaction with the care their loved ones receive, highlighting the staff's attentiveness, professionalism, and warmth.
• Residents enjoy high-quality food, excellent care, and a welcoming atmosphere that helps them adjust to assisted living.
• Staff across various roles, including aides, nurses, chefs, and maintenance personnel, are praised for treating residents with dignity and making them feel at home.
• The Hearth at Greenpoint is commended for its lovely rooms, friendly staff, and the overall environment that makes residents feel good about their stay.
• Specific staff members are mentioned for going above and beyond in making residents and their families feel welcomed and cared for, contributing to a positive transition and living experience.

Negative Reviews:

• Some reviews express serious concerns about the quality of care, including unqualified staff, medication management errors, and neglect.
• There are complaints about the facility being understaffed, leading to neglect, abuse, and risks to residents' safety and well-being.
• Management is criticized for prioritizing profit over care, being unresponsive to concerns, and failing to hold themselves accountable for errors.

Mixed Feedback:

• While many reviews are overwhelmingly positive, praising the staff and the care provided, a few reviews raise significant concerns about the quality of care and management practices.
• The majority of feedback highlights a supportive and caring environment, but the negative experiences shared indicate potential areas for improvement in staffing and management accountability.