The Hearth At Glastonbury

Positive Reviews:

• The Hearth at Glastonbury is described as welcoming and warm, with a recommendation for those looking for a senior living community.
• Staff are noted to be polite, friendly, and the community is recommended to family and friends.
• Despite some issues, the facility is praised for its care, especially in the memory unit, and efforts to adjust based on feedback.
• A volunteer shared a positive experience, highlighting the clean environment, engaging activities, and the welcoming staff.
• One review praises the workplace environment, leadership, and the family-like atmosphere for both residents and staff.

Negative Reviews:

• Complaints about management being horrible, including an incident involving unhygienic behavior in the kitchen.
• Several reviews criticize the management, describing it as terrible, with specific accusations of racism and disrespect.
• Concerns about understaffing leading to delayed assistance for residents.
• Issues with the quality of food and budget constraints affecting meal variety and quality.
• Unprofessional work environment mentioned, including poor management practices, lack of teamwork, and infestations.
• High staff turnover and dissatisfaction with leadership and workplace culture.
• Subpar care and institutional feel criticized, with suggestions for improvement in accessibility and volunteer involvement.

Mixed Reviews:

• One review initially praises the facility and management but later updates to express dissatisfaction with management changes, food quality, and the decision to move their family member to another facility due to perceived forced exit.