The Hearth At Franklin

The Hearth at Franklin has received a mix of reviews from residents and their families, highlighting both positive and negative experiences. Some reviewers have praised the facility for making residents feel like celebrities, providing great activities, home-cooked meals, and a caring staff that makes residents feel safe and well-cared for. The transformation under new leadership has been noted as rejuvenating, with happier staff and residents, and an environment that feels like a family.

However, there have been significant concerns raised about the facility, particularly regarding the memory care services. Issues such as chronic understaffing, emergency pendants not working, inadequate response times, cleanliness, and overall patient care have been pointed out. Some families have felt the need to move their loved ones to other facilities due to these concerns. Additionally, there have been complaints about the professionalism of the hiring staff and the management's response to concerns.

Despite these issues, some employees have expressed love for their jobs, describing The Hearth as a big family and praising the fun and exciting work environment. The community is described as clean, with courteous staff, happy residents, and incredible food. Management is seen as attentive and involved.

Overall, The Hearth at Franklin has had mixed reviews, with some families and employees sharing positive experiences, while others have raised serious concerns about the care and management of the facility.