The Hearth At Drexel

Positive Aspects:

• Staff across various departments (administrators, nursing, housekeeping, dining, and maintenance) are highly praised for their caring and concern for residents.
• Efforts to keep residents safe during the pandemic have been commendable.
• The Hearth is described as feeling like a home due to its size, which fosters a strong sense of community and teamwork.
• Residents enjoy a variety of programs and activities, including art, bingo, musical programs, and holiday celebrations.
• Facilities such as the salon for hair and nails are popular and regularly utilized.
• Communication during lockdowns has been consistent, and the management level has seen very little turnover.
• The food is described as delicious, and the living spaces as roomy, attractive, and well-maintained.

Negative Aspects:

• Concerns about the authenticity of reviews and the potential conflict of interest.
• Some reviews indicate a lack of team spirit and standards for performance among the care teams.
• Insufficient staffing levels for the services provided, particularly in memory care.
• High staff turnover and slow backfilling leading to uncovered shifts.
• Reports of caregivers being too often distracted by their phones.
• Lack of robust activities and meaningful engagement for residents.
• Communication issues and a lack of empathy in care have been highlighted as significant concerns.
• The hiring process has been criticized as unprofessional and disrespectful.

Overall:

The Hearth at Drexel receives mixed reviews, with many praising the staff's caring nature, the quality of the facilities, and the range of activities available. However, concerns about staffing, engagement, and the overall quality of care have been raised. Prospective residents and their families are encouraged to conduct thorough research and visit the facility to observe the care and environment firsthand.