The Hearth At Castle Gardens

The reviews for The Hearth at Castle Gardens offer a mix of experiences, highlighting the facility's efforts to provide a positive environment, especially during the challenging times of the pandemic. Many reviewers praise the caring and professional staff, mentioning individuals by name who have gone above and beyond in their roles. The facility is commended for its excellent accommodations, activities, meals, and the individual attention given to residents by staff members.

However, some reviews express concerns and dissatisfaction. One review details a negative experience regarding the handling of a resident's passing, including a lack of communication and perceived insensitivity towards the family's loss. Another review warns potential residents to thoroughly read all paperwork before signing, sharing a personal experience of financial burden for a very short stay. Additionally, there are critiques about the facility's ability to handle residents with medical needs beyond cognitive loss, suggesting that the level of care might not be adequate for those with more complex health issues.

Overall, while many reviews highlight the positive aspects of living or working at The Hearth at Castle Gardens, such as the staff's kindness and the quality of care, there are significant concerns raised about communication, administrative follow-through, and the handling of more complex medical needs. Prospective residents and their families are encouraged to consider these experiences carefully.