The Haven In The Village At Chanticleer

The reviews for senior living facilities such as The Oaks, The Haven, and Oaks at Chanticleer offer a mixed bag of experiences, ranging from highly positive to deeply concerning. Positive feedback highlights the caring and professional staff, clean and cheerful facilities, and the attention to detail in resident care. The Oaks has been praised for its transition under new management, moving towards modernization and improving both employee and resident experiences. The Haven, on the other hand, has received accolades for its loving care, especially for residents with Alzheimer's, making it feel more like a home than a facility.

Specific features like the ice cream parlor at one facility have been mentioned as must-see attractions, contributing to a fun community atmosphere. The staff across these facilities, particularly at The Oaks and Oaks at Chanticleer, have been commended for their patience, professionalism, and the quick implementation of solutions to concerns raised by family members.

However, not all reviews are glowing. One alarming review of The Haven cited neglect, abuse, and inadequate care, including issues with unattended falls, poor hygiene, and nutritional neglect. Another brief review simply described a past stay as "horrible" without further details.

Despite the few negative comments, many reviews express gratitude and relief at finding a caring and attentive environment for their loved ones. The Oaks at Chanticleer, in particular, received praise for its staff's dedication and for creating a welcoming and attentive atmosphere for residents and their families. Celebratory moments and personal touches, like receiving updates and photos, have made significant positive impacts on families.

In summary, while there are areas of concern that need addressing, particularly at The Haven, the overall sentiment towards these facilities is positive, with many families expressing satisfaction with the care provided and the environments created for their loved ones.