The Haven In The Summit

Summary of Reviews for The Haven @ The Summit

• One review detailed a negative experience where a loved one with dementia showed significant decline after a respite stay, including weight loss and reduced mobility. The family was dissatisfied with the care and communication from the staff.
• Several reviews praised the facility for its beautiful Alzheimer’s/Dementia community, engaging staff, and amenities like an ice cream parlor and craft shops. The unique layout and secure environment were highlighted positively.
• Some visitors and family members expressed concerns about staffing levels, organization, and the quality of care. Instances of unattended residents, lost paperwork, and medication errors were mentioned.
• Negative feedback included observations of a lack of staff engagement, poor management, and a general feeling of negativity within the facility. One visitor specifically noted the laziness of the staff during their tour.
• Positive remarks were made about the cleanliness and odor-free environment of the facility, as well as the pleasantness and kindness of the staff encountered during visits.
• Concerns were raised about the professionalism and approach of staff during an evaluation visit to a senior client's home, with a perceived lack of respect and understanding for the client's needs.

Overall, reviews for The Haven @ The Summit are mixed, with some highlighting the facility's amenities and staff engagement positively, while others raise serious concerns about the quality of care, staff professionalism, and management.