The Haven At Windermere 1 & 2

Summary of Reviews:

• Some reviewers express dissatisfaction with the level of care and respect towards residents, suggesting looking elsewhere for a senior living facility.
• Concerns were raised about the facility's preparedness and knowledgeability of staff during tours, with one noting the building felt more like a hotel than a home.
• Positive remarks were made about The Haven's cleanliness, friendly staff, good care services, and enjoyable meals, highlighting good value for the cost.
• Criticism includes poor management, lack of activities, inedible food, and high staff turnover, with some residents reportedly feeling miserable.
• Personal attention from the owner and the caring, professional staff were praised, with the facility described as beautiful and clean.
• Experiences of courteous staff, prompt incident reporting, and a variety of activities were shared, likening the facility to a second home or hotel.
• Some reviews caution against the facility, citing issues with employee quality, care level discrepancies, and poor food service.
• Mixed feelings were shared about room layouts, cleanliness, and amenities at Haven at Windermere, with some finding it lacking in privacy and modern features.
• Overall, opinions vary widely, with some highlighting excellent care, activities, and facilities, while others warn of high costs, misleading management, and a lack of genuine care.