The Haven And The Laurels In Stone Oak

Positive Feedback:

• Excellent care and clean environment, with caregivers who are attentive and treat residents like family.
• Highly recommended by both former employees and family members of residents for its caring staff and nice facilities.
• Residents and visitors find the community homey, welcoming, and filled with kind residents.
• Improvements in residents' spirits and health noted, with a good balance of care and independence.
• Beautiful property and location, with leadership that is humble and open to positive changes.
• Recognized for being visionary in memory care and active assisted living, with a family-oriented environment.
• Events like the Fiesta Celebration create a fun and engaging atmosphere for residents and visitors.
• Affordable and cozy, with professional staff that treats residents like family and maintains good communication with families.
• Staff praised for rising to challenges during the pandemic and winter storm, ensuring residents' safety and comfort.
• Pre-COVID events and subsequent activities have been enjoyable, with great care and responsive administrative staff.

Areas for Improvement:

• Some concerns about staff responsiveness during evening and night shifts, and reports of high staff turnover.
• One resident reported encountering a rude staff member.

Overall:

The community is highly regarded for its caring and professional staff, clean and welcoming environment, and the quality of care provided to residents. While there are minor concerns about staff responsiveness during certain shifts, the overall sentiment is overwhelmingly positive, with many recommending the community for both assisted living and memory care.