The Harmony Collection At Roanoke (Memory Care)

Reviews for Harmony senior living facilities present a mixed picture, with some expressing high satisfaction and others detailing negative experiences.

• Several reviewers praise the staff and management for their dedication, mentioning that residents feel at home and engaged. They highlight the positive impact on their loved ones, including improved social interaction and the comprehensive care provided.
• On the other hand, some reviews express serious concerns about the level of care and attention to medical needs. There are reports of delayed medical tests, lack of communication, and instances where emergency situations were allegedly not handled appropriately, leading to severe health consequences.
• Positive comments also focus on the facilities themselves, describing them as peaceful with a variety of activities and amenities available, such as on-site therapists and a movie theater. The sense of community and personalized attention from staff across different roles is frequently mentioned.
• However, there are complaints about administrative issues, including difficulties in communication regarding job applications and billing disputes, particularly in situations involving the passing of a resident.
• Some reviews specifically commend individual staff members for their exceptional support and assistance during the process of moving a loved one into memory care, describing them as responsive and understanding.
• A few reviews call for the facility to be shut down, citing neglect and a lack of certified nursing staff as major concerns.

In summary, while many families have found Harmony to be a caring and supportive environment for their loved ones, others have raised significant concerns about the quality of care and administrative practices. Prospective residents and their families may want to consider these varied experiences when making decisions about senior living options.