The Harbor At Renaissance Marquis

Positive Feedback:

• Exceptional kitchen staff praised for their spectacular work.
• Strong sense of community appreciated by employees and residents alike, fostering a loving and caring environment.
• Life Enrichment Coordinator ensures engaging and fun activities for residents.
• High praise for the caring and loving caregivers, with a special mention of the beautiful courtyard and chapel for relaxation and prayer.
• Staff described as friendly and caring, with a commitment to creating a happy community through delicious food, beautiful grounds, and exciting activities.
• Management and staff commended for taking every precaution to ensure safety during COVID, creating a family-like atmosphere where everyone is considered family.
• Teamwork and close bonds with residents highlighted, with a unique approach to care emphasizing that staff work where residents live.
• Facility praised for its beauty, both in terms of the building and the compassionate staff, creating a welcoming and safe environment.
• Memory care team valued for their dedication to being advocates for residents and their families.
• Staff members feel blessed to work in such a caring and safe environment, with management ensuring the well-being of both staff and residents.
• Food service receives compliments for organization and meeting residents' needs.
• Facility cleanliness, security measures, and decorative efforts acknowledged, contributing to a pleasant and safe environment for residents.

Negative Feedback:

• Initial negative experience with security staff and front desk described as unprofessional; parking issues mentioned.
• Concerns raised about declining service quality and insufficient employee compensation affecting resident care.

Neutral Feedback:

• Family members express pride in their relatives working at the facility and satisfaction with the care provided to their loved ones.