The Hacienda At The River

Summary of Reviews:

• Several reviewers express significant concerns about neglect, lack of communication, and inadequate care, including issues with unattended residents, refusal of staff to assist with basic needs, and instances of residents being left without help after falls.
• Financial grievances are mentioned, including overcharging, unnecessary extensions of stay, and aggressive collection practices.
• Some reviews highlight the facility's aesthetics, mentioning its beauty, natural daylight, and well-designed layout. Positive remarks are also made about the food quality.
• There are mixed experiences with the staff, ranging from complaints about being overworked and unhelpful to praise for their attentiveness, kindness, and professionalism.
• Concerns are raised about the facility's management of skilled nursing services, specifically the shortage of nurses leading to long wait times for care.
• Positive experiences are shared about the rehabilitation services, with some reviewers noting excellent care, effective therapy sessions, and a high level of dedication from the therapists.
• One review praises the facility for its engaging community interaction, opportunities for self-expression, and high-quality medical care.
• However, there are alarming reports of rapid health decline and severe neglect in some cases, leading to life-threatening situations.

Overall, the reviews present a mixed picture, with some expressing satisfaction with certain aspects of the facility, while others raise serious concerns about care quality, staff behavior, and management practices.