The Groves, A Merrill Gardens Community

The Groves receives a mix of reviews, highlighting various aspects of its service and facilities. Positive comments often mention the friendly and professional staff, including receptionists, caregivers, and the activities director, who organize engaging events like carnivals and Oktoberfest. The facility is praised for its cleanliness, thanks to diligent housekeeping, and the quality of its food, with special mention of the chef. Residents enjoy a range of activities, and the inclusion of pets is a noted benefit. The community's appearance is likened to a nice hotel, with tastefully decorated grounds and interiors suitable for different living arrangements such as Assisted Living, Independent Living, and Memory Care.

However, there are significant concerns raised by some reviewers regarding the quality of care and management. Complaints include perceived neglect, poor communication, especially concerning financial transactions like refunds, and a lack of consistent quality care unless family visits are anticipated. These negative experiences have led to some families deciding to move their loved ones out of the facility.

Despite these criticisms, many reviewers express satisfaction with the community, noting the caring nature of the staff across various roles, from the front desk to maintenance and nursing. The memory care section receives particular praise for its well-maintained environment and the range of activities available to residents. The overall sentiment from many family members is one of gratitude for the care and attention their loved ones receive at The Groves.