The Grande

The Grande has received a variety of reviews from residents, their families, and staff. Many highlight the community's accommodating nature, location, security, affordability, and the helpfulness of the staff. The dining experience is frequently praised for exceeding expectations, though some mention the portions are too large.

Several reviewers express their satisfaction with the clean, comfortable, and modern facilities, noting the warm, home-like atmosphere and the range of activities available. The community is described as safe, with effective precautions in place during the pandemic to keep residents safe.

However, there are concerns regarding management and care quality in some instances. Reports of inadequate attention to dietary needs, cleanliness, and resident care have been mentioned, including a serious allegation of neglect leading to a resident's death. Additionally, some staff feedback suggests management issues and dissatisfaction with how staff are treated.

Despite these concerns, many families have shared positive experiences, noting the exceptional support and kindness from staff, particularly praising individuals by name for their helpfulness during the moving-in process and beyond. The social atmosphere and engagement between residents and staff are frequently mentioned as highlights.

Overall, while The Grande is praised for its facilities, staff, and resident experience, there are areas of concern that potential residents and their families may want to consider.