The Grand Royale

Positive Reviews:

• Staff is described as nice, helpful, and professional across various departments.
• The facility receives high marks for cleanliness, beautiful upgrades, and a welcoming atmosphere.
• Residents and their families appreciate the quality of care, including skilled nursing, physical therapy (PT), occupational therapy (OT), and rehabilitation services.
• Many reviewers highlight the quality of food and the variety of entertainment and activities available for residents.
• Rooms are noted to be comfortable, well laid out, and some come with amenities like electric fireplaces and large TVs.
• The facility's environment is praised for being clean, fresh smelling, light, and airy.
• Communication and responsiveness of the staff are valued by families, especially those living far away.

Negative Reviews:

• Some concerns about staffing levels, with reports of slow response times to call lights and sometimes late medication delivery.
• Occasional complaints about the smell in the hallways, described by one reviewer as a "bad sewer smell."
• One reviewer reported an incident of theft, advising not to keep valuables in rooms.
• There were mixed reviews about the nursing staff, with some described as excellent and others as less responsive or knowledgeable.
• A reviewer expressed dissatisfaction with the rehab care scheduling and execution, noting some days their relative did not receive the scheduled care.
• One negative review detailed a particularly poor experience with the facility's responsiveness and knowledge regarding a resident's needs, leading to the resident being removed from the facility shortly after admission.

General Observations:

• The Grand Royale is generally well-regarded for its care, facilities, and staff, with many positive testimonials from residents and their families.
• However, there are areas for improvement, particularly in staffing responsiveness and facility maintenance issues like odors.
• Overall, the majority of feedback is positive, with many families expressing gratitude for the care provided to their loved ones.