The Grand Residence At Upper St. Clair

The Grand Residence at Upper St. Clair receives a mix of highly positive reviews with a few critical ones. Many reviewers praise the facility for its beautiful building, excellent food, and restaurant-style dining atmosphere. The staff is frequently commended for making residents feel at home, providing high-quality care, and being attentive and compassionate. The facility is noted for its spacious apartments, variety of activities, and the overall quality of life it offers to its residents. It is described as a family-owned business with hands-on management that encourages open communication between staff and residents.

Several reviewers highlight the facility's ability to create a community feeling, making residents feel like they are part of a family. The long tenure of many employees is seen as a positive aspect, contributing to the high level of personal care and attention residents receive. The Grand Residence is also appreciated for its cleanliness, efficient staff, and the variety of physical, spiritual, and community activities available to residents.

However, there are a few negative reviews that mention issues such as neglect, unresponsiveness of staff to residents' needs, and concerns about cleanliness and maintenance. One review specifically criticizes the high turnover of medical staff and the training of nursing assistants, while another describes the management's focus on financial gain over resident care.

Overall, the majority of reviews recommend The Grand Residence at Upper St. Clair for its exceptional care, beautiful environment, and the quality of life it provides to its residents, though it's important for potential residents and their families to consider all feedback.