The Grand Rehabilitation And Nrsg At Guilderland

The Grand at Guilderland has received mixed reviews from residents and their families. Some have praised the facility for its bright, clean, and cheerful environment, especially highlighting the exceptional staff during the challenging times of Covid. They appreciated the efforts of specific staff members in navigating the ever-changing guidance.

However, numerous concerns have been raised about the facility's responsiveness, professionalism, and overall care quality. Some reviewers reported difficulty in reaching anyone in the building, unreturned phone calls, and a lack of communication regarding their loved ones' care. There were alarming reports of residents being mistreated, including being left in soiled clothes, experiencing unkind treatment from night staff, and not being taken to scheduled doctor's appointments.

Several reviewers expressed dissatisfaction with the facility's cleanliness, staffing levels, and the quality of food provided. There were serious allegations of residents being physically harmed, with one review mentioning a lack of documentation and failure to notify family members about a fall. Another review accused the facility of covering up incidents by claiming surveillance cameras were broken.

On the positive side, some reviews highlighted the great care provided by the staff, the welcoming atmosphere for new residents, and the kindness shown to families during difficult times. The therapy services received praise for their effectiveness, and some residents felt well-cared-for during their stay.

However, the negative reviews significantly overshadow the positive ones, with many urging potential clients to consider other facilities for their loved ones. Concerns about understaffing, unprofessional behavior, and neglect were common themes. Some reviewers went as far as to say the facility should be closed down due to its condition and the level of care provided.

In summary, while there are instances of positive experiences at The Grand at Guilderland, the overwhelming number of negative reviews raises serious concerns about the quality of care and management at the facility. Prospective residents and their families are advised to thoroughly research and consider these reviews when making decisions about long-term care.