The Grand Hills Castle

Positive Reviews:

• Many reviewers praise the facility for its cleanliness, friendly and caring staff, and the quality of care provided to residents.
• Several reviews highlight the facility's beautiful design, community spaces, and the range of activities available for residents.
• Family members of residents appreciate the security measures in place, especially for those with memory issues, and the effort staff make to get to know residents personally.
• Employees express pride in working at the facility, noting the compassionate care, dedication, and positive energy among the team.
• Some reviews specifically commend the facility for its handling of residents during the COVID-19 pandemic, ensuring their safety and well-being.

Negative Reviews:

• A few reviews criticize the facility for restricting visitor numbers, which they feel should be the resident's choice, not the facility's.
• Concerns are raised about the treatment of residents, including allegations of staff making fun of residents, neglect, and a lack of accountability from senior management.
• One reviewer expresses frustration over perceived retaliatory actions following negative feedback, including a sudden increase in care costs and damage to personal belongings.
• There are complaints about the facility's response to concerns, with some family members feeling mocked or ignored when raising issues.

Overall:

While many reviews of Castle Senior Living are positive, praising the staff, cleanliness, and care provided, there are significant concerns raised by some regarding the treatment of residents and the facility's response to complaints. Prospective residents and their families may want to consider these reviews carefully and possibly seek further information or clarification from the facility.