The Graceful Manor Senior Care Home

The reviews for the senior living facility present a mixed picture, with some expressing deep satisfaction and others voicing serious concerns. A few reviewers praised the kindness and professionalism of the staff, noting significant improvements in their loved ones' social interactions and overall happiness. They highlighted the caring environment and the joy of seeing their family members making new friends and engaging in conversations.

However, several reviews raised alarming issues regarding the management and care standards at the facility. Concerns include a lack of activities, with residents reportedly spending extended periods watching TV without engagement in other activities. There were also complaints about the owner's behavior, described as unprofessional and focused more on financial gain than on the well-being of the residents and staff. Some reviewers accused the owner of being argumentative, disrespectful, and unresponsive to communication attempts.

Additional serious allegations included inadequate staffing, especially during overnight shifts, and unexplained injuries such as bruises and a black eye. There were also reports of personal items going missing without resolution. The cleanliness and personal hygiene care for residents were questioned, with one reviewer noting that their family member's bathing products remained unused.

While some families found peace and satisfaction with the care their loved ones received, others strongly advised against the facility, citing a discrepancy between the outward appearance and the actual treatment received. The reviews suggest a deeply divided experience, with the quality of care and management practices at the heart of the concerns.